Draft — under legal review. This page describes how paid use of Ad Flow Pilot will work. It is not yet in force; it will be published in final form before payments open.

Refund & Cancellation Policy

Last updated: 29 October 2026 (draft)

In short: we don't refund credits because you changed your mind or prefer a different style. If an ad can't be made, the file is faulty, it isn't delivered in time, or we stop the service, you get a remedy — see below.

1. Credit packs

Ad Flow Pilot is paid for with one-time, prepaid credit packs. Prices include GST. Packs never renew.

2. What is not refunded

Credits used for ads that were delivered as described.
Unused or expired credits, when you stop using the service or close your account yourself.
An ad because you don't like how it looks or sounds. Before anything is made you approve the idea, script, lines and on-screen text (and, for some ads, still frames), so you can check them first. Credits are valid for: Teaser, Trailer and Short Film — 30 days; Feature and Blockbuster — 60 days; Director's Cut — 12 months, from purchase. We remind you by email 7 days and 1 day before they expire.

3. When you get your credits back or a free re-make

The ad could not be made (a technical failure, for example a provider error): its credits come back to your account automatically, after one free retry with a backup model.
The file is faulty (won't play, is cut short or is damaged): report it within 7 days of delivery; we make it again free. If that also fails, its credits come back automatically.
Not delivered within 48 hours of your last approval: its credits come back automatically. Returned credits are valid until their original expiry date or 30 days after the return, whichever is later. A return of credits is not a money refund.

4. Re-makes for look or style

We do not re-make an ad free of charge because of how the AI drew it, unless your pack or a written agreement with us includes re-makes. You can report any problem through the feedback option in your account.

5. Cancellation

You can cancel an ad any time before you send it to be made; no credits are used.
Once an ad has been sent to be made it cannot be cancelled, and its credits are used (except as in section 3).
You can close your account at any time (Terms §14).

6. Money refunds

Payment errors: if you were charged twice for the same pack, or charged but received no credits, write to support@adflowpilot.com with the payment details. Once we confirm the error, we start the refund to your original payment method within 5 working days; banks usually take another 5–7 working days to show it.
If we stop the service, or close your account for a reason that is not your fault: we refund the unused paid credits to your original payment method. Bonus credits are not paid out.

7. Your rights under law

Nothing in this policy takes away any right you have under Indian law, including the Consumer Protection Act, 2019.

8. Contact

support@adflowpilot.com · Grievance Officer: Kamal Khatri (acknowledged within 24 hours, resolved within 7 days).